top of page
Salon moderne

Frequently Asked Questions

Questions you may have about how our concierge service works

Can I use my property whenever I want?

Yes, absolutely! Simply let us know your desired dates, and we will block them through our channel manager (as long as they are not already reserved), so you can enjoy your property freely.

Do I have a say in who books my property?

Reservations are confirmed through the platforms under their security conditions (verified profiles, secure payments, etc.). We screen suspicious requests and remain vigilant to protect your property.

How is cleaning managed?

Cleaning is automatically scheduled after each guest departure. We have a dedicated team to ensure cleanliness and guest satisfaction.

Do I need to provide linens?

Yes, you need to provide 3 full sets per bed, 3 sets of towels per guest, as well as bath mats and kitchen towels.

What happens in case of damage or an issue with a guest?

Platforms include specific insurance policies. On our side, we handle the claim and follow-up if an incident occurs. For direct or Booking.com reservations, we also take a credit card hold. You are kept informed at every step.

Who sets the rental prices?

We use specialized tools and a tailored pricing strategy (season, events, competition) to optimize your revenue while maintaining a strong occupancy rate.

How are rental payments transferred?

Platforms (Airbnb, Booking, etc.) transfer your rental income directly to the bank account you provided (RIB/IBAN or US equivalent). You receive your payouts with no intermediary.

What are the management fees?

We apply a commission on each confirmed booking. This percentage covers the full management of your guests (communication, check-in, stay follow-up, cleaning, and maintenance).

How long does it take to list my property?

Once we receive all the required documents and the property is ready (photos, setup, etc.), your listing can go live within 3 to 7 days

Man Try App
File 52@2x.png

DID NOT FIND AN ANSWER TO YOUR QUESTION?

Contact us directly and ask us your question. We will be delighted to be able to provide you with clarification concerning the functioning of our concierge service.

CONTACT
bottom of page